Terms & Conditions

Terms and Conditions
Welcome to LHASO Pure Foods ("LHASO," "we," "us," or "our"). By accessing or using our website www.lhaso.online or placing an order with us, you agree to be bound by the following Terms and Conditions ("Terms"). These Terms govern your use of our website, products, and services, including transactions processed through our third-party partners, Shiprocket (for shipping) and Razorpay (for payments). Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

1. General
1.1 Applicability: These Terms apply to all users of the LHASO website, including but not limited to customers, browsers, vendors, and merchants.1.2 Eligibility: By using our website or services, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding agreement under Indian law.1.3 Modification: We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be effective upon posting on our website. Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms.

2.1 Product Description: LHASO Pure Foods offers authentic Indian, Himalayan, and Tibetan staple foods, including Tsampa Mix, Tsampa Pure Barley, Sattu, and other products. We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, we do not guarantee that all details are error-free, and we reserve the right to correct any inaccuracies.2.2 Availability: All products are subject to availability. We reserve the right to discontinue any product or limit quantities at our discretion.2.3 Quality Commitment: Our products are 100% natural, plant-based, and free from sugar, preservatives, artificial sweeteners, thickeners, or adulteration, as described on our website.

3. Orders and Payments
3.1 Order Placement: By placing an order on our website, you confirm that all provided information (e.g., contact details, shipping address) is accurate and complete.3.2 Payment Processing: All payments are processed securely through Razorpay, our third-party payment gateway. By making a payment, you agree to Razorpay’s terms of service and privacy policy, available at www.razorpay.com.3.3 Pricing: All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Prices are subject to change without prior notice.3.4 Order Confirmation: Orders are subject to acceptance by LHASO. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity.3.5 Payment Issues: If a payment fails or is declined, we will notify you, and you must provide an alternative payment method within a reasonable time to complete the order.
4. Shipping and Delivery
4.1 Shipping Partner: We use Shiprocket, a third-party logistics provider, for shipping and delivery. By placing an order, you agree to Shiprocket’s terms of service, available at www.shiprocket.in.4.2 Delivery: We aim to dispatch orders within 2–5 business days of order confirmation. Delivery timelines depend on your location and Shiprocket’s service standards. Estimated delivery times are provided at checkout but are not guaranteed.4.3 Shipping Costs: Shipping charges are calculated at checkout based on your location and order weight. These costs are borne by the customer unless otherwise specified.4.4 Risk of Loss: The risk of loss or damage to products passes to you upon delivery. If products are damaged during transit, please contact us within 48 hours of receipt at +91-8597864447 or via email at [insert contact email].

5. Returns and Refunds
5.1 Return Policy: We accept returns for defective, damaged, or incorrect products within 7 days of delivery. To initiate a return, contact us at +91-8597864447 or [insert contact email] with your order details and reason for return.5.2 Refund Process: Refunds for eligible returns will be processed through Razorpay within 7–10 business days of receiving the returned product. Refunds will be issued to the original payment method.5.3 Non-Returnable Items: Due to the nature of our products (food items), we do not accept returns for reasons other than defects, damage, or incorrect items.5.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).

6. Intellectual Property
6.1 Ownership: All content on our website, including text, images, logos, and trademarks (e.g., "LHASO"), is the property of LHASO Pure Foods or its licensors and is protected by Indian and international intellectual property laws.6.2 Usage: You may not reproduce, distribute, or use any content from our website without prior written permission from LHASO.

7. Limitation of Liability
7.1 Disclaimer: To the fullest extent permitted by law, LHASO Pure Foods, its affiliates, and third-party partners (including Shiprocket and Razorpay) shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website, products, or services.7.2 Product Use: Our products are intended for personal consumption. We are not responsible for any adverse effects resulting from improper use, allergies, or failure to follow storage instructions.7.3 Website Access: We do not guarantee uninterrupted or error-free access to our website and are not liable for any loss caused by website downtime or technical issues.

8. Privacy Policy
Your use of our website and services is also governed by our Privacy Policy, available at www.lhaso.online/privacy-policy. By using our services, you consent to the collection, use, and sharing of your information as outlined therein.

9. Governing Law and Jurisdiction
9.1 Applicable Law: These Terms are governed by the laws of India.9.2 Jurisdiction: Any disputes arising from these Terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts in Darjeeling, West Bengal, India.

10. Force Majeure
LHASO Pure Foods shall not be liable for any delay or failure to perform its obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or government regulations.

11. Contact Information
For any questions, complaints, or concerns regarding these Terms or our services, please contact us at:

Phone: +91-8597864447
Email: lhasopurefoods@gmail.com
Address: Matigara, Darjeeling, West Bengal 734010, India